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Cancellation Policy

All sales are final. Zoom Park does not offer any refunds for pre-purchased jumping time and purchases in-store. Customers who have pre-purchased jumping time may not exchange their time slot for another.

Zoom Park reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time. Tickets are valid only for the date and time shown.

For parties and events, no refunds will be provided within 14 days of your party. Parities can be rescheduled with minimum 1 week notice. Parities can only be rescheduled once. Once the party or event is rescheduled, the deposit is no longer refundable.

Zoom Park shall be entitled to cancel your booking at any time. In the event that Zoom Park decides to cancel your booking, it shall use its reasonable endeavors to notify you as soon as possible. You shall be entitled to a full refund or the option to reschedule in the event of such a cancellation, but no other compensation shall be payable.

Exchange and refunds.

All sales are final. No refunds can be granted for any tickets purchased online / in-store. All purchases (jump tickets, merchandize purchase, events bookings, multi-passes) are non-refundable and non-transferrable. Once tickets are purchased, your jumping time cannot be changed / have your sessions refunded.

You are responsible to check the confirmation accuracy and report any mistake to Zoom Park within 24 hours of booking for adjustment.

Zoom Park shall use its reasonable endeavors to ensure that you and your party's participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. We highly recommend that you arrive at least 15 minutes before your jumping time starts for the formalities of the check-in procedures, which include provided an allocation wristband, checking waiver status, and watching the safety video.

Thank you.

Please email in at [email protected] for any enquiries. Thank you.